BT apologise for connectivity problems over the weekend

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IT Security & Support Specialist for Small and Medium Businesses


BT apologised to broadband customers, via Twitter, following internet connectivity issues that affected their customers over the weekend.

It is understood that a certain number of BT customers were unable to access particular websites, such as social networking and internet banking, due to DNS issues that started Saturday morning. The problems also affected BT’s websites, leaving customers in the dark.

BT have been unable to say how many customers were affected out of its 7 million subscribers; it is believed to be a large number. Although, the services were available again shortly before midday, the corporation faced a Twitter storm of disgruntled users, which led to the firm tweeting an apology,

“Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed – sorry for any trouble caused.”

The outages left many disappointed in the time it took the firm to respond, one Twitter user commented,

“A true customer service department would have updated its customers sooner. Shoddy work as per usual!”

BT had also been facing problems with its own website and phone apps earlier in the day, a BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We’re sorry for any inconvenience this may have caused.”

Source: ITProPortal

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