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Customer Satisfaction

See what our happy clients are saying and the scores they give us for our live helpdesk and project work feedback.

Google Reviews

Your Cloud Works Ltd
5.0
Based on 19 reviews
powered by Google
Gavin Oloughlin
Gavin Oloughlin
13:26 19 Dec 20
Having worked with Neil for several years now to support our school's technology needs has been invaluable. The support with both hardware and advice has been great, nothing has been too much! I look forward to continuing to work with you.
Edward Jones
Edward Jones
11:12 18 Dec 20
Your Cloud Works has been very supportive in meeting my company's various educational equipment needs, particularly in terms of Google Chromebooks, Chromebases, Jamboards, educational licenses etc. They are fast and efficient with quotes... and delivery of ordered products, and are always willing to give useful advice to resolve any issues. I highly recommend Your Cloud Works.read more
Paul Kelly
Paul Kelly
10:31 17 Dec 20
We've worked with the team at Your Cloud works on a number of projects over the past few years. Their knowledge, experience, and professionalism shines though every aspect of their work, no matter the size or scale of the project. Truly a... trusted partner.read more
Mo Mohit
Mo Mohit
12:58 16 Dec 20
We have been a client of Your Cloud Works Ltd for many years. Tony and Neil have always provided us with a quick, reliable professional service.Any issues whether big or small is never a problem for these guys, they will go that extra... step to ensure that our computer systems are up and running within no time should there be a problem.If you are looking a company to look after and manage your business IT then contact Your Cloud Works Ltd.read more
Sarah A
Sarah A
12:26 27 Oct 20
I have worked with Your Cloud Works on and off for the past 5 years. That will tell you how great they are. Any time I have needed anything small or big they are there with a supportive response. They have helped set up GSuite for our... entire school previously and have been so amazing to work with I am working with them again at a second school. I could not sing more praises for this brilliant team!read more
Aaron Ayala
Aaron Ayala
14:30 26 Oct 20
Your Cloud Works is our choice of partner for Google Infrastructure. They are reliable, supportive and very professional. They provide always an excellent advice.
Richard Taylor
Richard Taylor
12:38 26 Oct 20
Support excellence when its needed and superb advice ensuring we have been one step ahead with technology and systems. Common sense flexible approach to securing our business and great guys too. Highly recommended.
Michelle Harvey
Michelle Harvey
18:17 08 May 19
Fantastic service delivered by a lovely bunch of IT experts. We couldn't be happier with the support they provide our business.
Chris Broome
Chris Broome
18:12 08 May 19
Delighted with the service YCW continues to deliver, especially concerning cyber security. Highly recommended.
Matthew Judd
Matthew Judd
09:51 04 Mar 19
We have recently done business with Tony at Your Cloud Works Limited, highly recommend. Very professional and pleasure to work with. Matthew- Whole In one Golf
Steve Goodger
Steve Goodger
19:14 21 Nov 18
Extremely happy customer! I'd highly recommend Your Cloud Works. The very knowledgeable team at Your Cloud Works helped setup Google G-Suite for my business. This really is going to improve and excel my workflow to a whole new level.... Excellent all-round service received. Very happy indeed.read more
alexis valencic
alexis valencic
21:33 02 Aug 17
Thank you very much ! perfect service, recommended 5*
Next Reviews

LIVE TICKET FEEDBACK

Customer NameCustomer

Rating
Customer’s comment
Sue Watson5thanks for sorting out the problem with my scanner.
David Scott3It was resolved within 24 hours it would be better if it was quicker to be honest
Rob Shaw5Problem solved, as usual! πŸ™‚
Jo Wiggins5Excellent
Kerry Griffiths5Quick response to ticket; issue resolved. Excellent!
Phillip Adam5Great service as always
Caroline Rowlands5Thank you
Ana Masters5excellent work, thank you
Martin Rowe5Very prompt response
Martin Rowe5Really fast accurate response. Thank you so much.
Caroline Rowlands5Really helpful Neil, thanks
Jo Wiggins5Excellent service !
Martin Rowe5Speedy and effective resolution to my issue
John England5Excellent response from Tony. Thanks!
Corin Floyd5Issue sorted – just like always. thank you
Faseha Fatimi5Very friendly, professional, polite and helpful! Thank you Neil
Richard Taylor5Excellent support and advice guys thank you
Newton Parker5Thanks!
Tarquin Gunnell5Very helpful & kept me updated
IOC Howard Rutter5very fast excellent service, thanks
Tarquin Gunnell5Helpful & informative
Jessica McClellan5Thank you for your help Neil!
Liz Connick4issue resolved
Martin Rowe5Excellent attention to detail.
Phillip Smith5very competent response. Problem solved!
Martin Rowe5Great service
Martin Rowe5Excellent
Ian Murphy5.
Corin Floyd5Excellent service as usual
IOC Whitney Hopkins5Brilliant service and very quick..
Martin Rowe5Great work
Julie Carter5Perfect, saved me hours of copying and pasting! Thank you
Michelle Cooke5Amazing thank you
Michelle Cooke5excellent
Michelle Cooke5excellent as always
Adam Thwaites5resolved quickly and professionally
Martin Rowe5Absolutely superb service from guys who know what they are doing.
Michelle Cooke5Amazing work thank you so much
Sue Watson5Great service as usual nice early call to fix the problem so I could get on with my work. thank you
Ernesto Lozada-Uzuriaga4THANKS FOR YOUR PROMT RESPONCE
Michelle Cooke1not working still
Martin Rowe5Great service
Martin Rowe5Well resolved
Rebecca Lovatt5Thanks Neil πŸ™‚
Chris Broome5Exceptional πŸ™‚
Errol Elmaz5Prompt as always
IOC Dirk McManus5needed urgent attention and YCW responded immediately and deal with request to our complete satisfaction.
Sharon Brookes5thank you for great support again
Newton Parker5Swift turnaround on our hardware supply, thanks!
Dirk McManus5Super fast service as always
Charlotte Parnaby5Swift resolution. Thank you!
Liz Reynolds5Great service
Emma Tuck5Tony was brilliant, helpful and personable too πŸ™‚
Rebecca Lovatt5Thanks again Neil!
Sue Watson5Problem sorted – thank you.
Martin Rowe5Great service
Ana Master5Excellent help, thank you
Sharon Brookes5Excellent.
Sue Watson5As usual great service!!
Mat Dyer5issued sorted wihin minutes – thanks
Sara Platten5Great help
jacquie iadicicco5friendly, helpful and efficient.
Kerry Griffiths5Neil was very helpful.
Jo Wiggins5Excellent πŸ™‚
Newport Office5Sorted the problem out for me very quickly as usual. great service
Martin Rowe5Great response
Duncan Thomson5Thanks for your speedy response which was much appreciated.
Rebecca Lovatt5Always helpful!
Erika Mayer5Thanks for your quick response!
Liz Reynolds5Very Good and quick service
Jo Wiggins5Quick response and clear instructions
George Mwaura5Always a pleasure to do business with you boys: You are always efficient in sorting out the problem! Merry Xmas:))
Corin Floyd5Excellent! Great service as always. Merry Christmas!
John England5Excellent service!
Emma Tuck5Thank you for completing the query so quickly!
Errol Elmaz5Prompt and efficient as always. Ticket actioned and fully completed. thanks Neil and team
Steph Pink5brilliant speedy service, thank you
Mo Mohit5Neil as always sorted the issue within a few minutes, great service thank you
Richard Taylor5Great advice and support thanks
Liz Connick5All set-up on MS teams outside of Citrix
John Karabelas5Quick response and great help to resolve issue.
Michelle Cooke5Always good
Corin Floyd5Great service. Have a good weekend!
Rob Shaw5Brilliant, as always πŸ™‚
Paul Gardner5I think you fixed the problem just as I sent the email!. Thanks.
Celene Senhouse5Always impressed with your prompt service in spite of the time difference. (Caribbean v. UK)
Becky Biswell5Very quick response to my request, thank you
Martin Rowe5I cant say enough to thank Tony for the sterling work getting my machine rebuilt and fully operational. Fantastic!
Becky Biswell5Quick and professional response to my request
Anne Alderton5Thank you – needed for tomorrow at home – quick service
Martin Rowe5Brilliant response. Many thanks guys!
Martin Rowe5Fantastic attention to resolve a detailed issue
Rose Killingback5Thank you for sorting this out so promptly and efficently
Joanne Campbell5resolved as always
Michelle Cooke5Really excellent service thank you
IOC Dirk McManus5dealt with in good time and as requested.
Louise Stamp5done promptly as always thanks
Julie Carter3Neil was helpful, however, turned out to be an external issue with ‘On Reflection’ software supplier. Resolved now.
Rebecca Lovatt5Thanks guys!
Anne Alderton5Sorted πŸ™‚
Corin Floyd5All sorted swiftly. Great service.
Michelle Cooke5Excellent service very happy
Celene Senhouse4Action was prompt especially considering the time difference, etc. Really impressed! Thank you, Cloud Works!
Tom Foley5Thanks
Steve Blake5Many thanks Tony
IOC Robyn Goodridge5Speedy response and resolution as always from the team.
Julia Faid5Very fast and efficient
Amanda White5These guys make IT easy. They are very helpful and patient.

Our live statistics

all statistics below are linked to our live real time customer feedback & HELPDESK

Our customers love us and we love them

CURRENT
MONTH
STATISTICS


RATINGS
DECEMBER 2020

5 out of 5


HAPPINESS
DECEMBER 2020

100%

TICKET AVERAGE 2020
TIME TO
FIRST RESPONSE

24.3 mins

TICKET AVERAGE 2020
TIME TO
RESOLUTION

8.58 hrs

TICKETS
OPENED
(DEC 2020)

4522

TICKETS
CLOSED
(DEC 2020)

4552

HISTORIC CUSTOMER HAPPINESS

AVG 2020

99%

AVG 2019

97%

AVG 2018

98%

AVG 2017

96%

AVG 2010-2020

95%