YOUR CLOUD WORKSYOUR SECURITY IS OUR PRIMARY FOCUS
SOS Free Security Snapshot

How it works

  1. 30 days completely free. We set up the support and security services you need and you use everything free for your first 30 days.
  2. Continue if you're happy. After the trial you carry on with a simple managed-service agreement.
  3. 3-month money-back guarantee. If, within your first 3 months as a paying client, you decide it isn't right for you, tell us and we'll refund the fees you've paid us for our managed support and security services.
  4. Cancel any time after that. Beyond the 3-month guarantee period you're never locked in — if you decide it's no longer right for you, you can simply choose to cancel the contract.

What's covered by the money-back guarantee

The recurring service fees you pay Your Cloud Works for:

  • Managed IT support
  • Cyber security services

What isn't covered

Third-party products and one-off costs that we pay on to suppliers, or that have already been delivered or consumed, can't be refunded. These include:

  • Software licences and subscriptions — for example Microsoft 365, Google Workspace, and security or backup licences
  • Hardware and equipment
  • One-off project or professional-services work that has already been delivered
  • Phone system call charges and usage
  • Domain names, SSL certificates and similar third-party fees

How to claim

  • You need to be a paying Your Cloud Works managed-service client.
  • Let us know in writing — email hello@yourcloudworks.com — within 14 days of the end of your first 3 months.
  • We'll refund the eligible Your Cloud Works service fees you paid during that period to your original payment method, normally within 30 days.

A few conditions

  • The offer applies to new managed-service agreements, one claim per client.
  • The free trial and guarantee cover our standard managed support and security services; bespoke project work, hardware and third-party licences are excluded as set out above.
  • We may ask for a little feedback so we can keep improving — but it's not a condition of your refund.
  • This guarantee doesn't affect your statutory rights.
  • Your Cloud Works may update these terms; the version that applies is the one published here when you sign up.

Last updated: June 2026

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