Managed IT Support Services for Microsoft Windows and Apple Mac

A proactive approach to technology and infrastructure management

We’ll Worry About Technology – You Can Focus on Your Business

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and fully blown business interruption. Are you leaving IT to chance?

Our fully managed IT support service suite, including Windows support and Mac support, is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue. That is why we are the go-to business for IT solutions Buckinghamshire.

A Complete Suite of Fully-Managed IT Services

Network Monitoring & Care

We keep tabs on your network activity around the clock, and when a system or function fails, our IT support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

Help Desk

Our Help Desk provides 24x7x365 Windows support & Mac support, and our highly-skilled technicians can be contacted via phone, email or web-based chat, to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Business Continuity

Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.

Hardware & software audits

Maintenance reports

LogMeIn Pro remote control

Patching

Antivirus management

Web-based portal

Virus & malware removal

Self-help centre

Anti-malware pro software

24/7 help desk coverage

Windows, Mac & mobile

Software installation

Help Desk Overview

Professional, Certified Experts Supporting Your Business

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical IT support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With Your Cloud Works’ Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every IT support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.