Help Desk Support – 8am to 6pm or 24 x 7 x 365 (Instant Chat, Phone & Email)
Provided as standard across all our Managed Service packages you get full helpdesk support for all your daily hardware and software issues. Available from 8am through to 6pm Monday to Friday or if you prefer to have support around the clock we can upgrade you to 24 x 7 x 365. Our friendly help desk technicians are on hand to resolve your issues in a flash.
The helpdesk is really easy to access through a desktop chat window to get the support you need when you need it. Alternative options for support are via Telephone for specialised support, by email for more non urgent requests and project planning.
The helpdesk agent also eliminates horrendous downtime waiting for your PC to be ready for action, as it performs a number of tasks in the background for you, keeping your machine in optimal working condition. Coupling that with our security package we can offer up to £760,000 (using current exchange rates) protection guarantee of recovery from an attack on your system. We also manage all windows updates for you and these can be carried out while you sleep so as not to interfere with your busy working day.
Our Citrix platform offers you and your business a heightened level of security. With access to data and applications through a secure hosted desktop that gives you total control over your data, applications and near zero risk of cybercrime. All systems are protected and include server and data backups.
Webroot Security Awareness Training (Ongoing)
To help you and your staff identify malicious email content we provide ongoing awareness training. This consists of totally random, fabricated malicious emails to you and your staff, and when clicked or opened (someone will be in trouble!) you will be taken to a short training section online to show what you have done and how to identify these types of emails in the future.
Professional Email Signature Software
With our email signature software you can create a single email signature with your company brand for all staff, or a separate signature for staff departments. Create once, set and forget. We offer a free signature design service as part of this service and do all the work for you. Once set the system integrates with your Office 365 or Google G Suite account and automatically applies to staff emails.
Enterprise Email Filtering for Spam and Malware Protection
You get a basic email filtering system included with Google and Microsoft but we like to include belt and braces by adding in a second layer of protection for all email communications. Statistics over the last few years rarely see total spam email drop below 50% increase each year.