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Effective Date: 1st March 2020
Changes to this policy
What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website to their computers’ hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Website Visitor Tracking
We automatically collect through our website information that is often not personally identifiable, such as the website from which visitors came to our website, IP address, browser type, domain name, referring URL, page views and information relating to the device through which users access the website. This information is anonymous, unless a visitor contacts us via a form on our website, or has clicked on a link from an email from us. In this instance we will combine this information with the Personal Information we have collected about the visitor.
Some non-personally-identifiable information may be shared AutopilotHQ, Inc. (“Autopilot”), who use this data to provide us with information about how our website is accessed and used. Autopilot is also the processor of the data that visitors provide when completing a form on our website. Autopilot is incorporated in the U.S. and complies with the EU-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce.
Contact & Communication With Us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private, unless stated otherwise, and stored securely until a time it is no longer required or has no use.
Our online chat service is provided by Habla, Inc. (“Olark”), who is incorporated in the U.S. and complies with the EU-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce.The personal data collected is only that which you volunteer, your IP address, location (by region), and pages you visited on the website. By engaging in a chat conversation you are consenting to the collection of this data. In addition Olark will store chat transcripts, until we remove them.
The personal information collected through the online chat service is processed only to respond to any requests made during the conversations. Our lawful basis for the processing of this data, under Article 6 of GDPR, is a legitimate interest. To operate this function in the interests of us and the user experience, any personal data obtained is stored with little to no risk to the user. Our legitimate interest is to communicate with visitors and answer any questions or queries, in addition to gain any necessary feedback or comments from visitors.
Requesting a quote
If you are requesting a quote, your response may be stored in documents on our G Suite account and processed by Google Inc. Note that no third party has access to your data, unless stated otherwise. We may also add your contact details to a CRM system. Your Cloud Works employees may keep a record of communication within our CRM system but are trained to ensure that no additional personal data you disclose is recorded. However it is important to note that any information you disclose, when engaging in electronic communications, is kept within our email system indefinitely, please give careful consideration to the information you provide.
Our current CRM provider is ConnectWise, Inc. (“Connectwise”) who is incorporated in the U.S. and complies with the GDPR. Connectwise supply us with software hosted on a secure server in a UK data centre, but the data it contains may be transferred and stored on servers in the U.S.
The personal information collected is limited to what is necessary to fulfill your request, such as the generation of a quote, service or product information, customer feedback, or an event registration, and is limited to your name and contact details. Our lawful basis for processing this information, under Article 6 of GDPR, is contract.
How we use personal information
We use the Personal Information we collect online for the following types of purposes:
- to provide visitors with the information about services and products
- to respond to requests or inquiries from visitors
- to tailor the information we send or display to visitors
- to send marketing and promotional emails to visitors where they have provided consent
- to conduct telemarketing calls to visitors where they have provided consent
- to improve our website, offerings or services and to better understand how users access and use our website and offerings, on an aggregated and individualised basis
Email Mailing List & Marketing Messages
We operate an email mailing list programme, used to inform subscribers about products, services and/or news we supply/publish, and events. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected,