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[av_heading heading=’Lockdown: Has your IT Support Company really looked after you during this crisis?’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=” size=’70’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=’custom-color-heading’ custom_font=’#333333′ margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-kahyhjxv’ admin_preview_bg=”][/av_heading]
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[av_heading heading=’We’ve been talking to local business owners, directors and managers, about IT Support during the lockdown.’ tag=’h2′ link=” link_target=” style=’blockquote modern-quote’ size=” subheading_active=” subheading_size=” margin=” padding=’10’ color=” custom_font=” custom_class=” id=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”][/av_heading]

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The horror stories that we have heard about lazy IT support companies have been really quite shocking.

It is true that lockdown occurred suddenly on March 23rd 2020, we were all taken by surprise as the changes were instant and unexpected. As a serious IT support company we had the busiest fortnight in our 20 year history.

The first point on our “crisis management” meeting agenda was in bold at the top of the page: PUT THE CLIENT FIRST. We had to make sure that all of our clients and their teams were set up and ready to work from home safely, with secure business data and functional communication tools, as soon as possible.

Once everyone was set up, with full access to their required business tools, we focused on calling them regularly to help them deal with the main frustrations of working from home and there were many. We have done all we can to keep our clients problem free during this lockdown period. (We do, however, apologise for not helping with any of the home schooling!)


We have felt humbled and appreciated as we have received some great messages of praise and gratitude from our clients. We wanted to share some:

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[av_testimonial_single src=’1162′ name=’Martin Rowe’ subtitle=’Operations Director, The CPD Certification Service’ link=’http://’ linktext=” av_uid=’av-qxrw69′]
“Our lockdown planning started well before it became a reality on 23rd March and Your Cloud Works was helping from the start. We needed more home working equipment, especially Chromebooks, headphones and help extending our 3CX IP system for additional home workers. It was all done to time, specification and budget and we haven’t missed a beat. Without the help from Tony and his team we would have struggled to operate. With Your Cloud Works working with us we are now as effective as ever with no loss to efficiency or productivity“.
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[av_testimonial_single src=’49419′ name=’Robert Shaw’ subtitle=’Plant Manager, Al Shaws Ltd’ link=’http://’ linktext=”]
“Throughout the lockdown period, we have continued to receive brilliant support from everyone at Your Cloud Works. Although the setup I expect had changed a lot for you guys due to everyone working from home, we continued to get the help we needed when it was needed. We changed over to a new phone system just before the lockdown began which enabled us to work from home and receive all our calls. This did have some teething problems to begin with which was actually down to BT not doing their part correctly however Tony worked tirelessly on this for us, kept us updated and got us up and running. I’d like to thank everyone at Your Cloud Works for their support and I would always recommend their services.”
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[av_testimonial_single src=’1162′ name=’Martin Rowe’ subtitle=’Operations Director, The CPD Certification Service’ link=’http://’ linktext=” av_uid=’av-1blvg0x’]
“Our lockdown planning started well before it became a reality on 23rd March and Your Cloud Works was helping from the start. We needed more home working equipment, especially Chromebooks, headphones and help extending our 3CX IP system for additional home workers. It was all done to time, specification and budget and we haven’t missed a beat. Without the help from Tony and his team we would have struggled to operate. With Your Cloud Works working with us we are now as effective as ever with no loss to efficiency or productivity”.
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[av_testimonial_single src=’49419′ name=’Robert Shaw’ subtitle=’Plant Manager, Al Shaws Ltd’ link=’http://’ linktext=”]
“Throughout the lockdown period, we have continued to receive brilliant support from everyone at Your Cloud Works. Although the setup I expect had changed a lot for you guys due to everyone working from home, we continued to get the help we needed when it was needed. We changed over to a new phone system just before the lockdown began which enabled us to work from home and receive all our calls. This did have some teething problems to begin with which was actually down to BT not doing their part correctly however Tony worked tirelessly on this for us, kept us updated and got us up and running. I’d like to thank everyone at Your Cloud Works for their support and I would always recommend their services.”
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[av_heading heading=’are you even slightly dissatisfied with your current IT support company?’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=’subheading_below’ size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’38’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=’custom-color-heading’ custom_font=’#333333′ margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-kahzod96′ admin_preview_bg=”]
Yes. Then we really should talk
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Why didn’t they respond when you most needed their support? We need to talk because as you have seen, you don’t owe them anything, and they will not improve in the difficult months ahead.

Yes, we apologise for being so brutal and direct, but it is the truth. We celebrate the many IT support companies that rose to the challenge, and really did support their clients every step of the way. Sadly, many just got lazy and were nowhere to be found during the lockdown (which is still in effect).

One key point has stood out to us in our conversations with business owners: They have seen just how important real IT support is for their business. Now let us share with you just how important solid IT Security and Support is.
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I’ve made it easy for us to have a short discussion. You can see my live calendar below, and book a 15 minute video call at a time that suits us both.

It’s really important you know these 5 points:

  1. It’s just an exploratory call at this stage.
  2. There’s no commitment to buy anything, ever.
  3. I’m not going to bad mouth your existing IT support company. I’d rather focus on making your life easier.
  4. No matter how long you have left on your existing contract, we should still talk.
  5. Let us freely give you as much strategic advice as you like.

Helping businesses be more productive and profitable through the correct use of technology has been my life for a long time now.
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[av_heading heading=’Book your personal video call now:’ tag=’h1′ style=’blockquote modern-quote modern-centered’ subheading_active=” size=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=’custom-color-heading’ custom_font=’#333333′ margin=” margin_sync=’true’ padding=’10’ link=” link_target=” id=” custom_class=” av_uid=’av-kai10nmb’ admin_preview_bg=”][/av_heading]

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